Terms of service

Last updated: 11 September 2026

1. About RentBazaar

RentBazaar is a Pakistan focused marketplace for renting items, booking living spaces, and ordering selected services. We provide listings, search, messaging, booking records, payment coordination, handover and completion tools, and support. The vendor supplies the item, space, or service. Unless we clearly say otherwise, RentBazaar does not own, inspect, manufacture, deliver, or insure what is listed.

When a customer books from a vendor, those two users also make an agreement with each other based on the listing, selected dates, price, messages, and accepted changes. RentBazaar may help administer that agreement, but cannot guarantee a user's identity, conduct, listing quality, safety, legality, or ability to complete it.

2. Who may use the platform

You must be at least 18 years old and legally able to enter an agreement in Pakistan. Information supplied during signup, verification, listing, booking, and payout setup must be accurate and kept current. You are responsible for your login details and activity performed through your account. Tell us promptly if you believe your account has been accessed without permission.

Customer and vendor roles have different permissions. A vendor account may need additional identity, phone, business, address, and bank verification before publishing or receiving payouts. Admin access is assigned only by RentBazaar.

3. Listings and vendor promises

Vendors must:

• Have the legal right and practical ability to provide everything they list.
• Use truthful titles, photos, prices, locations, condition details, availability, delivery or pickup choices, and minimum preparation times.
• Disclose important faults, restrictions, house rules, safety concerns, deposits, and customer requirements before booking.
• Keep availability accurate and honour confirmed bookings during the times they choose.
• Use their own content or content they have permission to use.
• Comply with applicable tax, licensing, safety, property, and business obligations.

Tiered prices may reduce the daily rate for longer bookings. The total shown at checkout is based on the listing and selected duration at that moment. Draft listings may be incomplete, but a published listing must satisfy all requirements shown by RentBazaar.

Illegal, stolen, counterfeit, unsafe, misleading, discriminatory, or rights infringing listings are not allowed. RentBazaar may reject, hide, disable, or remove a listing when reasonably necessary for safety, compliance, quality, or platform integrity.

4. Item rentals and physical services

The listing states whether handover happens through delivery or customer pickup and who is responsible for return. Both parties should inspect the item and agree on its condition when they meet. Each person must press their own handover and return confirmation only after the real event has happened. One person's confirmation may place the booking in a waiting state until the other person confirms.

Customers must use items responsibly, follow lawful instructions, and return them by the agreed date and condition, allowing for ordinary wear where appropriate. Vendors remain responsible for providing a safe, usable item that matches the listing. Damage, loss, late return, cleaning, transport, and deposit issues may be reviewed using listing details, messages, photos, confirmations, and other available evidence.

5. Living spaces

A living space booking gives the customer temporary use for the confirmed dates and does not create ownership or a permanent tenancy. Check in, checkout, guest limits, property rules, identification requirements, and local restrictions shown before booking form part of the agreement. Unless the listing clearly states another checkout time, use ends by 11:59 pm on the final booked day.

Vendors must have authority to offer the property. Customers must respect the space, neighbours, occupancy limits, and lawful house rules. Either party should report a serious safety or access problem promptly.

6. Digital services

A digital service enquiry begins a conversation rather than an immediate timed rental. The parties should agree on the scope, delivery date, included revisions, price, and file requirements in RentBazaar messages before payment and work begins. Files and messages shared there may form part of the booking record.

Customers must give usable instructions and keep revision requests within the agreed scope. Vendors must deliver original or properly licensed work and must not reuse confidential customer material. A vendor may ask RentBazaar to review or cancel work where requests become abusive, unlawful, or materially exceed the agreed scope. Refunds and warnings are decided from the record and are not automatic merely because one party is unhappy with a creative choice.

7. Prices, online payments, and cash

Customers see the booking price before confirming. RentBazaar does not add a separate customer service fee unless checkout clearly shows one before payment. Vendor commission is deducted from the displayed price and is a matter between RentBazaar and the vendor.

Online payments use a secure checkout shown during booking. The checkout's own terms, checks, supported methods, and processing rules also apply. RentBazaar may receive transaction references, status updates, and limited payment details, but never asks users to send card PINs or full card numbers through messages.

Provider approval permitting, online funds may be collected for RentBazaar's marketplace flow and the vendor share may remain pending until completion, review, or another stated release event. A successful customer payment does not mean the vendor has already been paid. Payouts can be delayed for refunds, disputes, chargebacks, identity checks, compliance review, technical failure, reserves required by a provider, or suspected abuse.

For cash on delivery, cash on pickup, or cash on interaction, the customer pays the vendor directly. Both parties must separately confirm that cash was given and received before the ordinary handover flow continues. Never confirm cash that has not actually changed hands.

8. Vendor commission and payouts

A vendor's earnings view may show gross booking value, RentBazaar commission, adjustments, refunds, money owed, pending amounts, and the net amount eligible for payout. Figures can change while a booking, refund, chargeback, or dispute is unresolved.

Cash booking commission must be paid to RentBazaar using the instructions shown in the vendor dashboard. Verified online earnings may be used to offset commission owed. A vendor may submit genuine transfer proof for review. Partial payments reduce the balance only by the amount verified.

If cash commission reaches PKR 10,000, or remains unpaid for 21 days, RentBazaar may hide the vendor's listings and pause new publishing until the account returns to good standing. Four or more deposits below PKR 100 may be flagged for manual review. Repeated token deposits, altered proof, or false payment claims may lead to stronger restrictions.

Each payout bank account or IBAN may be linked to one vendor account at a time. It cannot be unlinked while verified money remains owed. If a vendor closes an account while money is owed, related payout identifiers may be retained and blocked from reuse for fraud prevention and lawful recovery. A blocked bank identifier is not accepted on another vendor account unless RentBazaar clears it after review.

9. Cancellations, refunds, and failed handovers

Available cancellation actions depend on booking type, payment status, dates, and whether handover has started. A vendor cancelling a paid booking before handover must give a reason. RentBazaar will initiate the applicable refund, including any amount collected from the customer by RentBazaar, but completion time depends on the bank, transaction status, and required checks. We do not promise that funds will appear instantly.

If a customer does not arrive, cannot be contacted, or refuses an agreed handover, the vendor may report it. Repeated reports from either side can be reviewed for manipulation. A confirmation button is evidence, not absolute proof, and RentBazaar may consider the full record before making an account or financial decision.

Chargebacks raised with a bank do not automatically decide the underlying marketplace dispute. Users must cooperate with reasonable evidence requests. Any refund remains subject to amounts actually received, banking rules, applicable law, and previous reversals.

10. Disputes and evidence

Disputes belong in the separate dispute process and should identify the relevant booking. RentBazaar may review event timestamps, payment records, listing snapshots, availability, confirmations, messages, uploaded files, photos, cancellation reasons, support communication, and verified transaction information.

Keep important agreements inside RentBazaar. We may ask both parties for more evidence and may place a temporary hold on a booking, refund, listing, or payout during review. Our platform decision does not prevent either party from using rights available under applicable law.

11. Communication and respectful use

Do not harass, threaten, discriminate against, impersonate, spam, or deliberately mislead another person. Do not use contact details revealed through a booking for unrelated marketing. Reviews and reports must reflect genuine experiences and may be removed if manipulated, abusive, or unrelated.

Vendor reviews are available only to the customer attached to a completed booking. Review authors may edit or remove their own review. Only the reviewed vendor may reply. RentBazaar admins may remove reviews or replies that contain hate speech, threats, private information, manipulation, unrelated material, or other serious abuse. A removed vendor review no longer contributes to the public rating or review count.

Trying to move a RentBazaar lead off platform to avoid commission, falsely denying a completed cash transaction, or coordinating false confirmations may result in account action and recovery of amounts properly owed.

12. Account restrictions and blacklisting

RentBazaar may warn, limit, suspend, or close an account; hide listings; pause payouts; or block associated identifiers when reasonably necessary to protect users, investigate fraud, enforce these terms, comply with law, or respond to provider requirements. Where appropriate, we will explain the reason and provide a way to request review.

Serious or repeated cash evasion, fraud, unsafe conduct, false evidence, or abusive no show activity may result in a permanent block. A customer phone number connected to a confirmed abuse decision may be blocked from new accounts. Vendor bank identifiers may be blocked where dues, fraud, or account evasion justify it. These controls are used for platform safety, not as a public credit bureau.

13. Content and intellectual property

You keep ownership of content you submit. You give RentBazaar permission to host, resize, display, and use it as needed to operate, secure, and promote the relevant listing or service. This permission ends when the content is no longer reasonably needed, except for retained booking, safety, legal, backup, and dispute records.

RentBazaar's name, visual identity, software, page designs, and companion character belong to RentBazaar or its licensors. You may not copy or use them in a way that suggests endorsement or affiliation without permission.

14. Availability and liability

We work to keep RentBazaar available and accurate, but services can be interrupted and users can make mistakes. To the extent permitted by law, RentBazaar is not responsible for indirect loss, lost opportunity, or conduct outside our control. Nothing in these terms excludes a right or liability that applicable law does not allow us to exclude.

Users remain responsible for suitable insurance, permissions, safe use, taxes, and independent checks appropriate to the item, property, or service. Do not rely on RentBazaar as emergency, legal, financial, safety, property, or insurance advice.

15. Account closure and records

You may request account closure, but active bookings, unpaid commission, refunds, disputes, chargebacks, and payout reviews must be handled first. Closing an account does not erase obligations already created. RentBazaar may retain limited records where reasonably needed for financial reconciliation, fraud prevention, safety, disputes, or legal compliance.

16. Changes and governing law

These terms are governed by the applicable laws of Pakistan. Available payment methods and operational rules may change as the service develops. We will post updated terms here and give reasonable notice of material changes where practical. Continued use after the new effective date means the updated terms apply to future activity.

17. Contact

Questions, account reviews, safety reports, and legal notices can be sent through the support contact published on RentBazaar. A dedicated business email and registered address will be added before public launch.