Help, without the treasure hunt
Straight answers for the moments that actually happen. The cat left the confusing jargon outside.
Booking something
Open a listing, choose valid dates and handover, then use an available payment option. With cash on interaction, both people separately confirm the cash and the handover. Every step appears in the booking.
Listing something
Add clear photos, an honest description, price and real availability. A draft can be saved unfinished, but publishing needs the required details, identity check and a way to receive earnings.
Cancellation and refunds
Available actions depend on the booking stage. If an eligible paid booking is cancelled, the refund is started and tracked. Bank arrival can take a little time because bank clocks occasionally move slower than the cat.
Opening a dispute
Open Disputes from your dashboard, choose the booking when relevant and tell the full story. You can attach photos or PDFs. The reviewer receives the people, order, payment, refund and recorded timing together.
How manual review works
We compare both sides with the recorded event trail. An open dispute can hold an eligible vendor transfer. The decision and reason remain recorded, while any approved refund runs through its separate protected process.
A small note about specialist partners
RentBazaar remains your marketplace and support desk. Whop supports parts of identity checks, secure online payments and payouts. Its name may appear inside those sensitive steps so you know who is handling them.
Still stuck?
Visit the full FAQ cupboard. For a booking problem, file from that booking so the team receives the entire story, not only the final meow.